FAQ

1. What kind of products does Auricans offer?

Auricans provides a carefully selected range of pet essentials designed for dogs and cats. Our collection includes toys, grooming supplies, collars, harnesses, clothing, footwear, pet beds, and other everyday items. We regularly add new products to ensure comfort, quality, and practicality for your pets.

2. Do you deliver outside the United States?

Currently, Auricans ships orders within the United States only. We are working toward expanding our shipping options in the future.

3. What is the estimated delivery time?

• U.S. Shipping: Orders typically arrive within 4–8 business days.
Delivery times may be slightly longer during busy periods, holidays, or high-demand seasons.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can monitor your shipment anytime through the Order Tracking section on our website.

5. Could my order be delayed?

While we aim to deliver all orders on time, occasional delays may occur due to high order volumes, seasonal demand, or operational updates. We appreciate your understanding if this happens.

6. Do you offer sales or special deals?

Yes! Auricans regularly offers promotions, seasonal discounts, and special bundle deals. To stay informed, check our website or subscribe to our email updates.

7. What is your return policy?

Your satisfaction matters to us. If you encounter any issues with your order, please contact our support team. We’ll assist you with returns or exchanges in line with our return policy.

8. Are refunds available?

Yes, refunds may be issued for items that arrive damaged or defective. Please contact us within 14 days of delivery so we can review the issue and guide you through the process.

9. Is it safe to shop on Auricans?

Absolutely. All payments on Auricans are secured using encrypted, PCI-compliant payment systems. Your personal and payment information is protected at every stage of checkout.

Contact